Refund & Return Policy

1. The customer is responsible for all return shipment/freight charges. For product returns that are not a result of a DELAUNAY error, you will need ship the item at your own expense. Please contact our team to get shipping label.

2. All returned merchandise must be purchased from delauna.com and returned within 30 days of date of purchase. We are only able to accept returned packages via USPS (for US customers) or FedEx (Canada, Australia, EU and UK).

3. To return an item as a result of a DELAUNAY error, please contact our customer support team by email at contact@delauna.com to receive a merchandise return label.

4. If a merchandise return label is provided, the number must be clearly visible on the outside of every returned package. The returned package should include a copy of your receipt for the purchase of the returned product.

5. No return shipment carton may exceed 50 lbs. in weight.

6. All orders must be returned in their original packaging to receive a full refund.  Used items are not eligible for a full refund.

7. Once the returned merchandise is received a credit will be issued based on the original payment method.